Head of Yacht Management

Yacht Operations

Head of Yacht Management-Antibes

Antibes

Employment type

Full-time

Department

Yacht Operations

Location

Antibes

Languages

English

French

Posted

22 October 2026

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Job information

About the role

Summary

Lead and support the Yacht Management Team to provide the highest quality of Yacht Management service within agreed service levels.

Supporting the General Manager to deliver Europe Yacht Management strategy to actively improve the service we provide to our client group and support in growing the business.

Motivate, develop and support the Yacht Management Team to deliver on their priorities and ensure they are delivering the highest level of service (within contract parameters) to our clients.

Team Leadership – Yacht Management Team

Develop KPI’s and priorities for the team.

Communicate and agree KPI’s and priorities.

Ensure you have an overview of current issues/challenges.

Assess and work to improve engagement and motivation by spending time at 1-1’s to understand motivations and aspirations.

Ensure that each YM is fully always appraised on all aspects of their Yacht Status.

Ensure that you have a big picture overview of each Yacht and help and guide in solving challenges.

Continuously review of YM’s adherence to correct workflows and systems and those templates are being used consistently.

Ensure new and updated processes and systems are communicated to Yacht Managers and Administrators.

Attend briefing and training. Identify any non-compliance and address with individuals.

Continuously review effectiveness and efficiency of YM’s time for billing.

Review Dovico and via meetings clients and crew.

Review how time has been spent and how time could be more effectively spent e.g. time spent on phones.

Review resourcing regularly and lead the recruitment process for additional members of the team.

Carry out quality PDR’s, New Joiner 1-1’s, communications and any other support as requested by Human Resources.

Handle conflicts and complaints within the team.

Detect needs or requests for training and organize these.

Be responsible for the creation and delivery of each YM’s development program by coordination or hands on coaching.

Support and supervise Yacht Management team to ensure clients receive service of excellence.

Management of Fee Structure

Maintain an overview of Yacht Management fees to ensure this balance and bring to attention of GM if necessary.

Ensure the yearly review of Yacht Management fees.

Review fee structure and assess whether any adjustment of fees is required.

Ensure YM’s are fully appraised of fee structure to ensure that any additional services are billed.

Ensure that reporting is done correctly accurately proportionately to YM fee.

Ensure YM’s are providing a service compliant with fee structure and ensuring additional services are billed.

In the event of a captain requiring more support than our contract allows support the YM in how to educate captains and identify inefficiencies to help improve on service and time management.

Procurement

Liaise with Procurement Department to ensure understanding of all current and any future processes and ensure all Yacht Management team correctly apply fleet discount.

Working with Procurement Department, standardize supplier choice across the fleet as much as practicable.

Ensure YM team comply with requirement for 3 quotes are presented for each purchase request.

Support Yacht Management in reviewing questions regarding validity of purchase and purchases outside budget.

Crew employment and payroll

Support with payroll responsibilities and liaise with CES as necessary to manage these working with Crew,HR Manager and the employer to improve service.

Payments

Support Yacht Managers with approval of invoices to ensure these are released in a timely manner.

Monthly Finance Report

Review monthly finance reports against budget with each YM to ensure account balances and unpaid.

Invoices are monitored and alert General Manager to any irregular expenditure.

Liaise with Head of Yacht Finance to resolve any challenges and anomalies.

Ensure monthly reporting is executed on time and carry out an overview of reports prior to these being sent to the client.

Provide coaching and guidance to Yacht Managers on quality and accuracy of reports.

Yacht Budgets

Support Yacht Manager’s in production of Yacht Budgets.

Compliance

Work closely with compliance team.

Review Monthly safety management reviews.

Customer Service Excellence

Delivers the best solutions for the customer both internally and externally.

Considers potential impact of all actions on our customer and has the aim to always achieve a positive outcome for Hill Robinson.

Constantly review potential for improvements in Customer Service.

Assist with new client meetings and business development.

People/Team Management

Understands and implements effective delegation to team.

Meets with team regularly and caries out regular 1-1’s to ensure.

Individual priorities are effectively managed, and team members supported with challenges.

Greater understanding of individual motivations and aspirations to manage these.

Works to provide effective feedback and develop your team.

Identify and address areas of conflict effectively by seeking support for solutions.

Teamwork

Proactive cooperation with your team.

Works for solutions that all team members can support.

Communication Skills

Excellent written and verbal communication skills considering the potential impact of any communication.

Ensures that Line Manager is informed about progress and problems, avoids surprises.

Positive and respectful attitude to all team members and internal and external customers.

Interpersonal awareness

Understands the interests and concerns of other internal customers. Team members etc

Knows when to escalate critical issues to own or others’ management if own efforts to enlist support have succeeded.

Ability to Influence Others

Works to gain others’ support for ideas, proposals, projects, and solutions.

Involves others in a process or decision to ensure their support and looks for win-win solutions.

Building Collaborative Relationships

Constantly working to develop, maintain, and strengthen partnerships with internal and external customers.

Builds relationships with and expresses appreciation to others who have provided information, assistance support and provides assistance, information, and support to others to build a basis for future reciprocity.

Flexibility

Tries to understand the merits of other perspectives.

Demonstrates willingness to modify a strongly held position in the face of contrary evidence.

Organizational Skills

Works well under pressure often juggling an assortment of tasks and continually reassessing priorities.

Accuracy and attention to detail seeing the task through to the end.

Leadership Skills

Carries out regular team and 1-2-1 communications and participates in Team meetings

Supports the company/site/group perspective even if contrast to personal preference

Coach and mentor team to develop and improve performance

Effective delegation

.

We encourage applications from all backgrounds, regardless of race, gender, age, religion, identity, or education.

We expect the post holder to uphold and live up to our company values, and to work towards our strategic goals and objectives, underpinned by our five pillars - sustainable growth, business efficiency, trusted partner, culture, and environment, social & governance - with integrity and professionalism.

When you submit an application, the personal information it contains will be shared with Hill Robinson and processed in accordance with our privacy policy.

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